There are two ways to access the IAM overlay. Click on the “IAM” tile title or navigate to the Products mega menu and click on IAM under the Hosting category.
IAM overlay’s contents
This monitoring system offers instant awareness of IT infrastructure problems.
Health Checks Tab
Health Checks (below) detail the number of hosts checked, when the Health Check was completed, and the amount of recommendations that have resulted. The recommendations are categorised into Minor, Major and Critical and the reports can be viewed in either HTML or PDF format.
The summary report will show just the resulting recommendations to which you should pay particular interest. The full report will provide extensive additional information on your database environment.
To download or view your choice of report, please click on the relevant icon below.
Please be aware that the full report may be a large file, depending on the outcome of the checks, and therefore take some time to open.
These reports provide a point in time snapshot of your database health and can be used to identify any issues or analyse trends within your system. If you wish to discuss any element of this report in more detail, one of our consultants will be pleased to assist.
Old CRM tickets tab
If you wish to access the history of an old closed ticket within the CRM, navigate to the "Old CRM Tickets" tab. Please note that your tickets will now be managed through the new "Tickets" module in My Services.